Which of the following guidelines should you avoid doing when a visitor is abusive?
A) Listen to the visitor's spoken words, but also listen to the unspoken words--that is, to the
visitor's tone of voice and body language.
B) Apologize if it is appropriate to do so.
C) You should tolerate the abuse to avoid the company possibly being sued.
D) Be diplomatic, courteous, and treat the abusive visitor with respect.
C
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In the early 1990s, to replenish the reserves of the Savings Association Insurance Fund, insurance premiums for S&Ls were increased from ________ cents per $100 of deposits to ________ cents and can rise as high as 32.5 cents
A) 12.5; 17.5 B) 17.5; 20.5 C) 20.8; 23.0 D) 23.0; 27.8
Which of the following are elements of host hardening?
A) Minimizing applications on the host B) Having a good border firewall C) Both A and B D) Neither A nor B