A mandatory arbitration clause is very common in employment contracts.

Change involving a practice that is new to the industry is referred to as ______ innovative change.

Fill in the blank(s) with the appropriate word(s).

________ has three characteristics: 1. it is a source of competitive advantage in that it makes a significant contribution to perceived customer benefits;

2. it has applications in a wide variety of markets; and 3 . it is difficult for competitors to imitate. A) Core competency B) Market sensing process C) Corporate social responsibility D) Strategic business unit E) Philanthropy