According to Kotter, while leadership is an age-old concept, the idea of management was developed during the industrial revolution

A subject line in a direct reply letter A) is mandatory

B) generally refers in abbreviated form to previous correspondence and/or summarizes a message. C) must be written as a complete sentence. D) identifies the sender and his or her company.

A provision excusing one party from liability for negligence is

a. an exculpatory clause. b. a revocation clause. c. a disaffirmatory clause. d. forbearance.