Suppose someone uses an Internet server, such as AOL, to send a message to others that is defamatory. The person injured by the defamation has a good case against:
a. the sender and AOL
b. neither party; defamation may only occur when the transmission is face-to-face c. the sender but not AOL under any circumstances
d. neither party; defamation actions from Internet transmissions are shielded by federal law e. none of the other choices
e
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a. evaluate employees against a performance standard. b. measure employees against one another. c. select an outstanding performer. d. both a & b.
Productivity tends to be more difficult to improve in the service sector because the work is:
A) often difficult to automate. B) typically labor-intensive. C) frequently processed individually. D) often an intellectual task performed by professionals. E) All of the above make service productivity more difficult.