Sally Hodges manages the housekeeping staff at a luxury resort. Most of the workers she interacts with are originally from Guatemala. Sally has decided to take a course in Spanish in order to communicate better with her staff

She is developing her ________ skills.A) interpersonal
B) technical
C) leadership
D) conceptual
E) decision-making

A
Explanation: A) Interpersonal skills help a manager develop trust and loyalty with employees and can motivate the employees to perform better. It is increasingly important for managers to recognize the different cultures and backgrounds of employees in an organization. Sally is making an important step toward communicating better with her employees and acknowledging their cultural differences. These interpersonal or human relations skills will help her achieve higher goals with her staff.