In which of the following situations should a Problem Record be created?
A. An event indicates a redundant network segment has failed but it has not impacted users
B. An Incident is passed to second-level support
C. A Technical Management team identifies a permanent resolution to a number of recurring 53 Incidents
D. Incident Management has found a workaround but needs some assistance in implementing
Answer: C. A Technical Management team identifies a permanent resolution to a number of recurring 53 Incidents
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