Deciding what to do with the information you have received is the __________ step in listening

When speaking to an audience of non-English speakers, you should

a. speak in a louder than usual voice so they can hear you. b. avoid using visual aids thatmake them read while listening to you. c. use a more informal, casual style of speaking. d. use humor to help them relax as they listen. e. speak more slowly and clearly.

Speakers should be prepared to control the question and answer period by dealing with self-indulgent questioners. All of the following are types of distracting questioners except:

A. The person who wants to give a speech. B. The person who wants to have an extended dialogue. C. The person who wants to pick a fight. D. The person who asks a difficult question.