People who enter into conflict with the attitude that they know it all are engaging in the defensive strategy of __________

Research suggests that leakage cues (unintentional nonverbal behaviors) may reveal deceptive communication. Which of the following answers describes a leakage cue?

a. direct eye contact and smiles b. carefully spoken words and phrases c. higher pitch, vocal tension, and longer pauses d. relaxed posture and carefully controlled physical movements e. all of the above

Organizational communication can be described as patterns of interactions that develop among organizational members and those external to the organization. It also explains how these interactions shape organizations

This statement defines organizational communication as an interaction of a) processes b) people. c) meanings. d) messages.