Which one of the following is the BEST definition of an event?
A. Any change of state that has significance for the management of a configuration item (CI) or IT service
B. An unplanned interruption to an IT service or a reduction in the quality of an IT service
C. The unknown cause of one or more incidents that have an impact on an IT service
D. Reducing or eliminating the cause of an incident or problem
Answer: A. Any change of state that has significance for the management of a configuration item (CI) or IT service
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Chuck Hewitt was relaxing after work with a colleague at a local watering hole. Well into his second martini, he began expressing his opinions about his company's budgeting practices. It seems that, as a result of "budget handcuffs" that require managers to explain material deviations from budgeted expenditures, his ability to creatively manage his department's activities have been curtailed. The level of control that the company is using in this case is a
A) boundary system. B) belief system. C) interactive control system. D) diagnostic control system.
Which of the following cultural layers reflects the ecological, economic, and sociopolitical factors that determine the development of institutions within a culture?
A) collective reality B) individual reality C) sociopsychological processes D) psychological structures