When you're planning a negative message, ________ in order to minimize the damage to business relationships and encourage acceptance of your message
A) analyze the situation carefully
B) be direct at all times
C) emphasize your needs and concerns
D) quote the policies and regulations of your company
E) avoid stating the bad news in the message
Answer: A
Explanation: A) Analyze the situation carefully to better understand the context in which the recipient will process your message.
You might also like to view...
To avoid paying the higher corporate tax to a foreign government, a multinational could set the transfer price for its goods entering the country for sale to an affiliate as ________ as possible
A) low B) high C) neutral D) proportional
Which statement is false regarding consumer loans?
A) Consumer loans are usually used for bigger purchases. B) Consumer loans can range from open credit to credit cards. C) Consumer loans are sometimes called "planned borrowing." D) Consumer loans can range from single-payment loans to installment loans.