All of the following are professional guidelines for communicating with a patient when scheduling an appointment EXCEPT ________.
A. use the patient's name on the telephone and in emails
B. save time by not explaining if an alternate appointment time must be given
C. determine patient identity when speaking on the phone
D. inform the patient of office policies for cancellations
Answer: B
Health Professions
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An 80-year-old woman has pain in the right upper quadrant of her abdomen and a yellow tinge to her skin. You should suspect dysfunction of the:
A) liver. B) spleen. C) pancreas. D) gallbladder.
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