If a customer expects to wait one week for a pair of shoes to be mended but is told that the shoes are ready to be picked up less than 24 hours after leaving them at the repair shop, the customer's evaluation of service quality will be high. However, a two-week wait would result in a lower evaluation. The two-week gap would illustrate a gap between which of the following?
a. the service customers receive and the service they want
b. what customers want and what management thinks customers want
c. what the company provides and what the customer is told it provides
d. service quality specifications and the service that is actually provided
Ans: d. service quality specifications and the service that is actually provided
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Simpson, Inc. is considering a five-year project that has an initial outlay or cost of $80,000
The respective future cash inflows from its project for years 1, 2, 3, 4 and 5 are: $15,000, $25,000, $35,000, $45,000, and $55,000. Simpson uses the internal rate of return method to evaluate projects. What is the project's IRR? A) The IRR is less than 22.50%. B) The IRR is about 24.16%. C) The IRR is about 26.16%. D) The IRR is over 26.50%.
What e-mail standard provides end-to-end security?
A) SSL/TLS B) S/MIME C) Both A and B D) Neither A nor B