Server ____________ ensure that service staffs do things correctly, as requested, in the right order, and at the right speed

Chase files a complaint with his local Better Business Bureau (BBB) about an advertisement he feels is misleading and deceptive. The BBB would:

A) keep a copy of the complaint in the company's file for future use if someone asked about that particular company B) refer the complaint to the National Advertising Division C) refer the complaint to the National Advertising Review Board D) refer the complaint to the Federal Trade Commission

In a global context, ________ include the rules, policies, and enforcement processes that influence the behavior of individuals and organizations within a country

A) physical forces B) institutional forces C) sociocultural forces D) technological forces