George owns a small public relations firm and customer courtesy is considered to be the most important factor in all of the jobs. Which job-content evaluation approach is George likely to use?

_______ (external focus): Focus on external relations; requires members to interact frequently with outsiders, diagnose their needs, experiment with solutions; best when high dependence on outsiders

Fill in the blank(s) with the appropriate word(s).

The SWOT in SWOT analysis stands for ________

A) strengths, weaknesses, observations, trends B) strengths, weaknesses, opportunities, threats C) sales, waste, objectives, threats D) sales, work, objectives, trends E) services, work, opportunities, technologies