Research suggests that one in five Americans experience an abnormally high level of communication apprehension in all contexts

A cooperative approach to conflict is one in which we ________

A) focus on winning B) keep the relationship smooth by placating the other person C) view conflict as a set of problems to be solved D) change the topic to keep the atmosphere pleasant

All of the following are factors that move you off your baseline and create a fluctuation effect, EXCEPT:

a. content of messages b. context of messages c. motivations d. lifestyle