During her second winter at Seagull Terrace, Carol identified several business travelers who were repeat customers and who were enthusiastic about the value offered by the resort
Carol offered a special discount and reward program for those travelers who made recommendations to friends and colleagues that would lead to new customers for Seagull Terrace. Carol was interested in creating ________.
A) customer satisfaction
B) customer retention
C) product champions
D) switchable customers
E) customer differentiation
C
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________ is an interviewer characteristic described as "is positive, quality conscious, and likes being recognized for a job well done."
A) Aptitude B) Pride C) Discipline D) Command E) Teamwork
Agency always requires:
A) A written contract. B) Both an agent and principal who are adults. C) Intent by both the principal and agent to be in the arrangement. D) An identified underlying transaction. E) Consideration on the part of both the principal and the agent.