Morris and Feldman (1996) conceptualized emotional labor in terms beyond emotional management. Identify and define each of these dimensions
What will be an ideal response?
The first dimension, frequency of appropriate emotional display, simply refers to the
number of interactions and emotional displays between service providers and their clients.
The second dimension, attentiveness to required display rules, refers to the intensity or attention
that the display rules require of the employee. For example, brief emotional interactions are
more likely to be scripted (e.g. please, thank you, a smile) and require less emotional intensity
than more extended interactions (e.g. helping a client make burial arrangements).
The third dimension of emotional labor is variety of emotion required to be expressed. In this
dimension the greater the variety of emotions to be displayed, the more emotional labor that is
involved for the employee.
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Why does the mainstream U.S. educational system put emphasis on Convergers compared with other learning styles?
a. Because this style fits to individualistic cultural norms b. Because this style requires low-context communication that is common in the U.S. c. Because this style values objectivity and clarities that are appreciated in the U.S. mainstream culture d. All of the above
The chi-square statistic compares the
a. mean scores in different groups b. range of scores in different groups c. distribution of scores in different groups d. distribution of means in different groups e. strength of relationship between different groups