Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the doctor shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting?
A. Persistence
B. Organization
C. Integrity
D. Communication
E. Comprehension
D. Communication
Effective communication involves being polite, tactful, and respectful, even when patients are agitated or angry.
Health Professions
You might also like to view...
Which of the following antibiotics has nonantibacterial properties?
a. penicillin b. erythromycin c. tetracycline d. clindamycin
Health Professions
For the following questions, use an ICD-9-CM code book and select the appropriate code(s) for the diagnostic statement given
Stage 3 decubitus ulceration of the lower back
Health Professions