Personality is most commonly thought to consist of __________ dimensions.

The only way for a company to accurately measure customer satisfaction is through independent rating organizations such as J.D. Power and Associates and the American Customer Satisfaction Index

Indicate whether the statement is true or false

You should use ____________ to identify each item in a displayed list when the list contains items of equal importance and those items will not be referred to by a letter or number

a. italics b. bullets or dashes c. asterisks d. colored text