The most important aspects of culture are always visible and observable.

An electronics manufacturer in Japan has developed a training program to train its support staff in foreign markets on the repair and maintenance of its products. The firm also ensures that there is enough stock of spare parts in all its distribution centers. According to the Product Component Model, the company is making improvements in the _____ component of the product.

A. design B. core C. support services D. global E. packaging

Of all the total quality control tools available, which one is used to confirm the average weight of the food product?

A. capability histogram B. capability plot C. xbar chart D. p-chart