During an interview with one team member, you learn that several members of the team have had conflicts regarding the content of a task to which the team was recently assigned. Are these conflicts likely to be reducing the group's productivity?
A) Yes, because interpersonal conflicts always hurt a team's performance.
B) No, because conflicts based on personal animosity rarely affect team operations.
C) Yes, because task-related conflicts lead to poor team decisions.
D) No, because task-related conflicts usually benefit the performance of a team.
E) Yes, because disagreements about tasks usually lessen groupthink.
D
Explanation: D) Interpersonal conflicts are almost always dysfunctional but the conflict involved in this case is a task conflict. Conflict on a team isn't necessarily bad. On teams performing nonroutine activities, disagreements among members about task content (called task conflicts) stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.
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Yen grants his cousin, Art, a franchise in Yen's sandwich shop. Yen writes the agreement so that he controls every detail of Art's shop, such that it is exactly the same as Yen's original shop. Yen even consults with Art about hiring employees and safety practices. One of Art's employees fails to clean up a spill and a customer is injured. The customer sues Yen. In this case, Yen:
a.) will not be liable because Yen is the franchisor, not the franchisee. b.) will be liable because of res ipsa loquitur. c.) will not be liable because it is Art's sandwich shop. d.) risks liability under the doctrine of respondeat superior.
What role does the message play in the development of an MPR effort? How does this role differ from traditional promotional strategies?
What will be an ideal response?