The process of developing response formats that are very clear and that are used identically by the various respondents is called scale development

Learning the rules of a business or organization by observing the conduct of others is indicative of a(n):

a. implicit-rule culture. b. explicit-rule culture. c. uncertainty-accepting culture. d. uncertainty-rejecting culture. e. short-term orientation.

Alex had purchased a battery-operated drill. The drill overheated and exploded when he tried to use it. It was determined that the explosion was due to a problem with how the drill was manufactured. Alex can lodge a complaint about the drill at the _____

a. Consumer Product Safety Commission b. Consumer Protection Commission c. Federal Trade Commission d. Department of Trade