Company X recently hired Janet, a specially trained individual who brings external perspective and has the required skills to conduct organizational diagnosis. Using Janet as part of the diagnostic process reflects:

All of the following are examples of the dark side of social media for public relations professionals EXCEPT ________

A) blog usage by discontented shareholders, stock manipulators, and angry customers B) secure, unedited sites where employees can discuss corporate policies and strategies C) urban legends about corporate horror stories spread by E-mail D) rogue websites that confront organizations with negative information

Tools to maintain independence between successive trials of a Taguchi experiment are called ________

A) replications B) control factors C) parameter factors D) signal factors E) orthogonal arrays