Yusef organized his speech carefully. As a result, according to scholars' studies, his
careful organization will _____.
A) enhance credibility and promote learning but have little impact on retention
B) enhance credibility but have little impact on learning or retention
C) enhance credibility as well as promote learning and retention
D) promote learning and retention but have little impact on credibility
C
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Statistics, facts, examples, and testimony are all forms of
A. claims. B. evidence. C. qualifiers. D. pathos.
Which of the following suggestions can improve goal setting for conflict management?
a. analyze the relationship you have with the person and that person's conflict style b. familiarize yourself with the physical environment where the conflict occurs c. control your tendency toward verbal aggressiveness d. appreciate the relief that follows working through a productive conflict situation