Characteristics of employees such as experience, training, professional orientation, or indifference toward organizational matters can substitute for, or neutralize, the effect of ________

Costs that are primarily indirect costs associated with project implementation best defines

A) fixed costs. B) overhead costs. C) implementation costs. D) general and administrative costs.

Upper management's interest in "outcome evaluation" data is focused on

A) Learning behavior and results. B) Behavior and results. C) Perhaps an interest in behavior and a definite interest in results. D) No interest in any level.