The major activity in strategic planning is ________, whereby management evaluates the products and businesses that make up the company
A) SWOT analysis
B) benchmarking
C) business portfolio analysis
D) breakeven analysis
E) prospecting
C
Business
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When responding to a customer complaint, the best course of action is what?
A) Promise the customer complete satisfaction. B) Explain how you plan to resolve the issue. C) Apologize profusely. D) Promise the issue will never happen again. E) Indicate to the customer exactly who is to blame.
Business
How should firms identify key jobs on which to focus additional attention and resources during the staffing effort?
What will be an ideal response?
Business