________ is the ability of a company to prepare on a large-scale basis individually designed products, services, programs, and communications

A change in flight patterns that caused a loss in property value would be an example of:

A. Aviation Obsolescence B. Physical Obsolescence C. Economic Obsolescence D. Functional Obsolescence

A company's efforts to effectively communicate with customers is very important. All of the following are major difficulties which can compromise an organization's attempt to communicate with customers except:

A) the message does not reach the intended recipient. B) the message reaches the intended recipient but is misunderstood. C) the message reaches the intended recipient and is understood, but the recipient may fail to take action. D) the message is distorted by noise. E) the message is only in one language.