List the nine components of a service blueprint
What will be an ideal response?
1, Definition of standards for each front-stage activity.
2, Physical and other evidence for front-stage activities.
3, Principal customer actions.
4, Line of interaction.
5, Front-stage actions by customer contact personnel.
6, Line of visibility.
7, Backstage actions by customer contact personnel.
8, Support processes involving other service personnel.
9, Support processes involving information technology.
Business
You might also like to view...
What does setting objectives and goals do?
Fill in the blank(s) with the appropriate word(s).
Business
The rate of commission for the sale of real property is set by
A. the real estate law. B. local real estate boards. C. the real estate commissioner. D. agreement between the parties.
Business