Which of the following types of quality results from an image or perception the customer forms after the service encounter?
A) functional quality
B) experienced quality
C) technical quality
D) image quality
B
Business
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In situations where the change in accounting principle has both direct and indirect effects on prior years' income, GAAP states that a company recognize
A) only the direct effect retrospectively. B) the direct effect and discuss the indirect effect in the notes to the financial statements. C) only the indirect effect. D) the direct effect prospectively.
Business
Landlord tenant laws apply to cooperatives
Indicate whether the statement is true or false
Business