An object-oriented program consists of a set of computing ______

Which of the following represents a pricing strategy that establishes a low price in hopes of attracting a great number of customers and attempts to discourage competitors?

A. discounting strategy. B. Odd pricing strategy. C. Skimming strategy. D. Price lining strategy. E. Psychological pricing strategy.

When the customer has no established expectation, which of the following should be the focus of the bad news message?

A) Resetting the expectations that are assumed by the writer B) Explaining how you plan to resolve the problem C) An apology D) An explanation of what went wrong E) Information on the situation