Relevancy is using new and interesting information

Which of the following is false?

a. Effective communication is vital to maintaining long-distance friendships. b. The ability to deal effectively with superiors who tell racist jokes requires good communication skills. c. Communication skills are needed outside of one's professional environment. d. Communication is essential only to careers that require public speaking skills.

In the motivated sequence, the second step is

A. visualization. B. satisfaction. C. action. D. need.