______________ quotations include all of the actual words and phrases from a document or from a person speaking

The ________, a United States regulatory agency, regulates telephone, radio, and television. This affects all firms that use broadcast media

A) Consumer Product Safety Commission B) Environmental Protection Agency C) Federal Communications Commission D) Federal Trade Commission E) Interstate Commerce Commission

If everything else is equal, a system produces service more effectively and more efficiently

when the customer participates _____________. a. very little b. a moderate amount c. as much as he can d. none of the above