Hugo has a habit of being a "close talker," which makes Barbara uncomfortable. To keep Hugo from invading her space, Barbara has started crossing her arms in front of her to keep Hugo at a more comfortable distance

The ____________ conflict phase is marked by the impact the conflict has on the ongoing work relationship of the parties involved.  

Fill in the blank(s) with the appropriate word(s).

In Kelley and Waldron’s research, the most common strategy for communicating forgiveness was ______.

A. explicit forgiveness B. conditional forgiveness C. minimization D. discussion