Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
A. To ensure that a service can be managed and operated in accordance with constraints specified during design
B. To design and develop capabilities for service management
C. To provide good-quality knowledge and information about services
D. To plan the resources required to manage a release
Answer: B. To design and develop capabilities for service management
Business
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When professionals use a specialized language they are:
A) avoiding needlessly formal language. B) removing one barrier to effective communication. C) using jargon. D) doing all of these.
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The organizational grapevine is an example of:
A) a formal channel of communication. B) a wheel communication network. C) an informal channel of communication. D) a "Y" communication network.
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