If you were gathering information from those thought to be knowledgeable on the issues relevant to the research problem, you would probably be using which method of exploratory research?

Service quality is measured using:

A) engineering metrics. B) survey instrument administered to customers. C) physical metrices. D) statistical tools.

Dependent variables are those over which the experimenter has total, direct control; they may be easily manipulated by experimenters

Indicate whether the statement is true or false