When you're writing to acknowledge a customer's order, include a ________ to assure the customer that he/she has made good purchase
A) resale comment
B) discount coupon
C) price list for other products
D) self-addressed stamped envelope
E) copy of a press release
Answer: A
Explanation: A) Including favorable comments when corresponding with customers (often known as resale) can build customer relationships.
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Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed:
A) compliance. B) production. C) maintenance. D) acceptance. E) conversion.
Tactical decisions are
A) Recurring and typically relate to ongoing business operations B) Usually long term in nature and unstructured with a high degree of ambiguity C) Typically short term, impacting one year or less D) Structured