A 1969 study by ________ created tremendous controversy because of its suggestion that IQ score differences between Blacks and Whites are due to genetics.

Pamela is conducting a job analysis for the job of pizza delivery driver. She focuses on describing the various tasks (e.g., driving a car to a delivery address giving customers correct change). Which of these describes Pamela's approach to job analysis?

A) task-oriented approach B) element-oriented approach C) worker-oriented approach D) hybrid approach

The Bay of Pigs disaster was used in the text as an illustration of

(a) the representativeness heuristic (b) the availability heuristic (c) not considering alternatives (d) explaining contrary facts away (e) all of the above