Refer to the EZ Electronics annual report above. Using vertical analysis, 2010 gross profit would be represented as ________

Which of the following statements is true about customer retention and customer life expectancy?

A) The higher the customer retention rate, the lower the short-term profit impact. B) As customer retention increases, the customer's life expectancy decreases. C) Customer life expectancy decreases exponentially with customer retention. D) In general, it costs five times more to replace than to keep a customer. E) Higher levels of customer retention have a long-term negative impact on profits.

What are the effects on the French balance of payments of the following set of transactions?

Les Fleurs de France, the French subsidiary of a British company, The Flowers of Britain, has just received €4.4 million of additional investment from its British parent. Part of the investment is a €0.9 million computer system that was shipped from Britain directly. The €3.5 million remainder was financed by the parent by issuing euro denominated Eurobonds to investors outside of France. Les Fleurs de France is holding these euros in its Paris bank account.