A value chain typically consists of five primary activities that can directly provide value to customers. The activities that help to provide post-sale support to customers represent

Early payment on a mortgage can result in a prepayment penalty

Indicate whether the statement is true or false.

With a single-server model, increasing the service rate while holding all other factors constant will:

A) increase the utilization of the server. B) increase the time spent per customer. C) decrease the probability that there are two customers in the system at any time. D) decrease the arrival rate of customers.