Rich was frightened, so he spoke quickly, in a loud voice, with a higher pitch, and his voice strained. To express his fear, he used the nonverbal code of __________

Which of the following examples best demonstrates the new era of public speaking that has come to fruition in the 21st century?

a. listening to a speaker at a town meeting b. a soldier watching her son's graduation address via Skype c. someone re-enacting the "I have a Dream" speech d. the president giving the "State of the Union" address

_______ refers to the techniques and strategies by which you regulate and carry on interpersonal interactions

a. Power b. Interpersonal skills c. Interaction management d. Exchange theory