The ________ style of managing conflict includes those behaviors that involve using influence, authority, or expertise to get ideas across or to make decisions.

The most up-to-date information comes from books

Indicate whether the statement is true or false

Which of the following is NOT an example of an open-ended question?

a. "What are your thoughts on this most recent form of legislation?" b. "How did you become an environmental activist?" c. "How long have you been working in the healthcare industry?" d. "Why do you believe raising tuition rates is the best to offset budget cuts?"