Which of the following is NOT a topic for an OSHA workplace manual?

Research suggests that ________ of any given message is transmitted by specific words

A) 7 percent B) 60 percent C) 38 percent D) 55 percent

If a claim is denied because additional information is needed to prove medical necessity, the medical office specialist should:

A) bill the patient. B) write off the entire amount. C) ask the patient to write a letter explaining the situation. D) submit the required information and follow up with the carrier.