Which of the following is not a quality management principle underlying ISO 9000:2015?

Forty years ago, your mother invested $5,000. Today, that investment is worth $430,065.11. What is the average annual rate of return she earned on this investment?

A. 11.68 percent B. 11.71 percent C. 11.78 percent D. 11.91 percent E. 12.02 percent

In making new real estate loans, institutional lenders often charge a fee for expenses incurred for such items as document preparation and related work. The fee charged is often a percentage of the face amount of the loan, and is referred to on the borrower's closing statement as a:

A: Prepayment fee; B: Mortgage loan broker's fee; C: Loan discount fee; D: Loan origination fee.