Using the CPT manual, select the appropriate code for the following procedure

Prolonged and excessive exposure to __________ as a result of long term stress has negative effects on the body

A) cortisol B) epinephrine C) ACTH D) CRH

A medical assistant should answer all telephone calls using ________.

A. proper telephone etiquette B. technical language C. the patient's first name only D. a flat, disinterested tone of voice E. a standard telephone answering dialog