What is the present value of $2,000 with 16% interest, to be received in 18 years?

A few customers cost more to serve than the revenues they generate. Identify the most appropriate way to handle these customers

A) Attempt to turn away the unprofitable customers. B) Provide services at a discounted rate to these customers. C) Avail preferential treatment to these customers. D) Design specific marketing messages for these customers.

Peggy's insurance agent, Skip Towne, convinces her to replace her existing health insurance policy with one that he claims is better

Peggy tells him that she will be glad to replace the policy if the coverage provided under the new one is the same or better than that provided by the existing policy. Skip assures her that coverage is equal or better under the new contract, so she changes policies. Three months later, when she becomes pregnant, the insurer denies all her claims for benefits. At that time, Peggy learns that her new policy does not provide maternity benefits, although her previous policy did. Based on information contained in the text, who should Peggy hold legally responsible for her lack of coverage? A) Skip Towne B) Her new insurer C) Her previous insurer D) The government