Smtp is the protocol used between browsers and Web servers

What are the processes within Service Operation?

A. Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management B. Event Management, Incident Management, Change Management and Access Management C. Incident Management, Problem Management, Service Desk, Request Fulfillment and Event Management D. Incident Management, Service Desk, Request Fulfillment, Access Management and Event Management

All ________ are written in response to regulations of one sort or another

A) compliance reports B) operating reports C) white papers D) position papers E) business plans