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Alex received an email from what appeared to be his bank. What would indicate the message was actually a phishing attempt?

A. It did not include a promotional offer. B. It was written in an overly formal tone. C. The signature was consistent with other emails from his bank. D. It contained typos and other grammatical errors.

Referring to the picture above, which callout points to the Quick Access toolbar?

A. A B. B C. C D. D