In quality control terminology, a group of items is a

Mr. Rhu deeds a life estate to Ms. Silva with the stipulation that upon her death the property comes back to him. If Rhu and Silva are killed together in an auto accident, who gets the property?

a. it escheats to the state b. Rhu's heirs and devisees c. Silva's heirs d. the county where property is located

A retailer shifting from a retailer-based credit card system to a bank-based credit card system illustrates _____

a. resizing b. self-service operations c. downsizing d. outsourcing