According to the 90/10 principle, all people's weaknesses are the opposite of their strengths.

To create a supportive communication climate, the defensive behavior of using strategy

should be replaced with __________. a. problem orientation b. control c. superiority d. spontaneity e. equality

Aisha noticed at work that Vincent and Michelle kept asking her advice on office procedures. Soon, she began to see herself as competent and knowledgeable

Which of the following statements best describes the means by which Vincent and Michelle influenced Aisha's self-concept? a. Communication with others b. Association with groups c. Roles we assume d. Self-labels