In terms of communicative competency, effective leaders attempt to force their own ideas into group discussions.

The first step in group problem solving is:

a. gathering information. b. considering possible solutions. c. defining the problem. d. analyzing the problem. e. establishing criteria

The following are all functions of wikis EXCEPT

A) They can be used by employees. B) They can facilitate cooperative work on projects. C) They can go "viral" if they become popular enough. D) They provide paperless editing. E) Users can correct and update inaccurate information.